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Customer Support Lead

Full-time
Remote

At Juno, we're on a mission to improve the way people feel at work, for good 🌍

 

What does that mean? 🤔

We work with progressive businesses around the world to reimagine their relationship with their employees. Our on-demand wellbeing marketplace is beloved by employees. Over the past two years, Juno has had a huge impact on peoples' lives.

 

Over 4,000 employees use Juno, in over 38 countries. Our community of 150+ clients includes the likes of Bolt, Zapp, OysterHR and Paddle.

 

 

Who’s this perfect for? 🎟

You love creating a positive atmosphere that solves customer problems and you’re passionate about ensuring an amazing experience for our customers and clients. You’re experienced enough to know how best to organise the team and the best processes to use. You are proficient using tools like Zendesk and Intercom and love creating efficiencies in your business area. 

 

Day-to-day tasks will include 📩

 

The key things that we will be looking for in applicants 🔑

If you think this is your dream job and you’d be amazing at it, but you don’t tick all the boxes, then we’d still love to hear from you and why you think this is the perfect role for you. 

 

Some nice-to-haves ✅

Below are some criteria that we would love someone to have at least a few of. Please don't be put off from applying if you don't match all of the below criteria. If you think you'd be brilliant at this role, then please apply anyway. 

 

Some must-haves ✍️

 

What can we offer you? 🎁

 

So, how do you apply? 📨

You read this description and thought "that's me!"-- great.

 

We'll be assessing candidates who send us a note (just a couple of paragraphs) that cover the following:

 

 

Employment Type

Full-time

 

 

 


Join the Juno team today!

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